![]() ![]() I recently upgraded from Sonos S1 to S2 on all devices, and that had no effect on the problem I see. I use Sonos controller apps on Windows 10 and on my Android devices. I usually play podcasts on a group of five Sonos One speakers. ![]() If this problem is caused by my local configuration, is there any systematic way to troubleshoot? If it's not a local problem, can it be fixed? It's unclear whether those actions help, but in any case, any improvement doesn't last more than a few days. I occasionally reauthorize the Sonos Pocket Casts service or remove/reinstall it. Around 9 hours after I first saw the playback failure for that episode, I was able to play it without errors. I continued intermittently to experiment with my queue throughout the day and observed many similar failures. In each case, playback failed the same way and, around 10 or 12 seconds later, the next episode in the queue played without error. As an experiment, I tried to restart the failed episode 19 times in rapid succession. The responses I see to other reports of podcast playback problems generally suggest that the user's router is configured incorrectly, or there might be interference of some kind (wi-fi or other).Ĭan someone who is more knowledgeable than I about Sonos comment on the likelihood that the symptoms I describe result from local router, local interference issues, or any other local problem? I don't understand how that's possible - the local problem, whatever it is, would need to have episode-specific effects.Īn example: A few days ago I got the "connection lost" error while playing an episode. I haven't seen this exact problem described anywhere else. At some random time, I always discover I'm able, once again, to play the episode(s) that failed. The problem typically lasts hours or days. When this error occurs, it commonly affect one specific episode in my queue, or a group of episode, while other episodes in the queue are unaffected. Podcast episode playback often fails with the error "Unable to play xxx - the connection to Pocket Casts was lost" (where 'xxx' is the name of the episode). However, I've had a frequent problem with Pocket Casts that occurs around once per week, has persisted for years, and still exists. When that outage was fixed, Pocket Casts became somewhat usable for me again. There was indeed a Sonos Pocket Casts outage I was unaware of when I made my original post a couple months ago. ![]()
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